Customer Preparation Guide

Before Cleaning
Make sure that all small items, plants, magazine racks, toys and especially breakables like pictures and lamps are removed from the areas to be cleaned, even closet floors, which are easily forgotten.
If there is any furniture that you want us to move, clean under and then replace, it will be necessary to remove all excess weight like books and knick-knacks, and especially drawers that are full of heavy items.

It is important to also remember that there may be certain items of furniture that we cannot or will not move due to liability and health reasons. These items include pianos, fish tanks, entertainment centers, desks, hutches, dressers, chest of drawers, beds, some sectional couches, or any excessively heavy item.
For liability reasons we never move ANY electronic equipment or furniture with electronics on them. We will be able to tell you which items can or cannot be moved when we arrive.

During Cleaning

Please keep children and pets out of the area where we will be working, as well as away from our outside equipment. Our hoses are extremely hot to the touch and can burn little ones fingers or toes.

A damp carpet can easily track soil as well as create a VERY SLIPPERY condition when stepping onto a hard floor surface. The best thing you can do is have an old, clean white towel for every area that transitions from carpet to tile, vinyl, or wood. This will help prevent both of the problems just mentioned. Please note: only white towels, as any colored towel could stain your damp carpet. Remember we want you to have the "best professional and most pleasant home carpet cleaning service experience ever"! But your safety and your family members safety is our concern also. So, please step carefully until the carpet is completely dry.

After Cleaning

Your carpet may take from 4 to 24 hours to dry depending on weather conditions and how much moisture was necessary to get the very best results for you. Also, if we apply any additional treatments; such as a carpet protector or a deodorizer, you can expect some additional drying time. The key to rapid drying is air movement, so please use your ceiling fans, or any box fans if you have them as this does help the drying process.
Protective plastic tabs and styrofoam blocks found under your furniture should not be removed for at least 24 to 48 hours as the carpet will take longer to dry in these area and taking them out too soon could cause permanent furniture staining.

VERY IMPORTANT

If you are a first time client or have never had your carpet cleaned before and you or anyone prior to you owned pets and if any animal urinated on your carpet and it wasn't cleaned up right away or you weren't aware of this happening, there may be a severe urine odor after the carpet dries.

If you are aware of this possibility, please let us know prior to cleaning. Odor removal is not always effective, but, we will do our best to get rid of any pet odor.

Please be aware that even if a deodorizer is applied, it may not help, as it is necessary to make contact with the odor source to be effective. If this occurs, let us know, as pad replacement and floor sealing may be required to correct the problem.

Our goal is to provide you with the "best professional and most pleasant home carpet cleaning experience ever"! Call us today and set up a day and time convenient for you.

Fresh, Clean & Healthy Carpet Call Us Today! 281-870-8568